La Fondazione per la protezione dei consumatori nella Svizzera tedesca ritiene che Sunrise tratti i suoi clienti in modo irregolare e l’ha denunciata al tribunale distrettuale di Zurigo per concorrenza sleale, con lo scopo di far vietare alcune clausole presenti nei contratti.
Due di esse danno particolarmente fastidio alla Stiftung für Konsumentenschutz: la possibilità di un adeguamento dei prezzi al rincaro (ma solo al rialzo), senza che un privato possa di riflesso procedere a una disdetta anticipata, e l’impossibilità di rescindere il contratto se non per telefono o in chat.
Numerosi clienti avrebbero segnalato la procedura risultata particolarmente laboriosa quando hanno voluto cambiare operatore. Secondo Sunrise, si tratta di procedure legali e - nel caso della disdetta per chat - anche di un’opzione particolarmente apprezzata dalla clientela.
Sunrise licenzia
Telegiornale 27.11.2023, 20:00
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