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Il numero di chiamate al Telefono Amico è diminuito nel 2015. È la prima volta che succede da diversi anni. È tuttavia cresciuto il peso del servizio online, indica lunedì l’organizzazione.
Le telefonate al 143 sono state 218'831, il 3,4% in meno rispetto al 2014. In 156'775 casi si è svolta una conversazione di consulenza (163'138 nel 2014). Il calo ha permesso agli operatori di dedicare più tempo ai colloqui impegnativi, viene indicato in un comunicato.
Sono aumentate le chiamate dovute a sofferenze psichiche (+24%) e solitudine (+11%), mentre sono diminuite quelle relative a problemi relazionali (-6%). Sette chiamate al giorno in media vertevano su pensieri suicidi.
I contatti online (via chat o email) sono aumentati del 6,8%, a quota 4’737. Negli ultimi anni sono soprattutto le richieste via chat ad essere cresciute.
ats/ZZ
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