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Il guasto che giovedì mattina attorno alle 11 ha colpito il 118 è stato risolto nel primo pomeriggio. I pompieri ticinesi sono pertanto nuovamente raggiungibili tramite il numero telefonico abituale.
La risoluzione del problema è stata resa nota tramite un comunicato del Corpo di Lugano che in precedenza aveva invitato i cittadini a telefonare o alla centrale di allarme della polizia cantonale al 117 o alla centrale del servizio ambulanze, al 144.
La Centrale d'allarme 118 è entrata in servizio ufficialmente il 9 maggio 2011. È ubicata presso la centrale operativa della polizia di Lugano che rispode alle richieste di soccorso che giungono al numero unico dei pompieri. Entro alcuni mesi il servizio sarà invece garantito tramite la Centrale d'allarme cantonale in fase di realizzazione a Bellinzona che permetterà di migliorare la gestione delle urgenze che giungono ai numeri d’emergenza della polizia (117) e dei pompieri (118).
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