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Per il rotto della cuffia: Swiss International Air Lines si posiziona 48esima nella classifica delle migliori compagnie aeree del mondo. A poca distanza da quella elvetica troviamo la britannica EasyJet (45) e l’italiana ITA Airways (36), mentre sul podio svettano rispettivamente Qatar Airways, Eurowings e LOT Polish Airlines.
La classifica è stata stilata dal portale sui diritti dei passeggeri Air Help basandosi su tre criteri: cordialità, puntualità e assistenza in caso di problemi. Su una scala da uno a dieci, gli ultimi due elementi sono quelli che hanno pesato maggiormente sulla valutazione di Swiss, che ha ricevuto 6,2 punti per la puntualità e 5,6 per la gestione dei reclami dei passeggeri. Particolarmente apprezzata invece è stata l’offerta culinaria e l’ospitalità dell’equipaggio (8,4).
Nel confronto con le consorelle del gruppo Lufthansa, Swiss risulta tra le peggiori: Austrian Airlines rientra nella Top10 posizionandosi al sesto posto mentre Brussels Airlines al dodicesimo.
Primo trimestre positivo per Swiss
Telegiornale 03.05.2023, 12:30
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