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TILO SA tasta il polso della sua clientela con un'indagine di mercato. Il risultato? Più che positivo. Otto clienti su dieci (circa il 77,2% delle persone intervistate) si dicono infatti soddisfatti del servizio offerto nel 2016.
Sono emerse, però, anche alcune criticità legate alla puntualità, alla mancanza di posti a sedere e al rapporto qualità prezzo. In particolare la puntualità è la voce più criticata e, a cascata, si riflette sulla percezione di avere pagato il giusto prezzo o meno.
Buona la percentuale dei formulari rientrati: oltre il 25% degli 8'000 questionari distribuiti è stato restituito. Un segnale questo, secondo gli addetti ai lavori, che indica come TILO stia a cuore ai suoi clienti.
MABO
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