Il Consiglio federale ha deciso di dire basta alle chiamate indesiderate dalle casse malati. A partire dal 1° settembre entrerà infatti in vigore un’ordinanza che vieta l’acquisizione telefonica di nuovi clienti e che in generale regola con più precisione l’attività e la rimunerazione degli intermediari assicurativi.
Uno dei principali punti riguarda le acquisizioni telefoniche a freddo, ovvero le chiamate che consistono nel contattare una persona che non è mai stata assicurata presso la compagnia o che non lo è più da 36 mesi. Inoltre, in occasione dei colloqui di consulenza con i clienti, gli intermediari dovranno redigere un verbale e farlo firmare.
Gli assicuratori che contravverranno alle regole dichiarate obbligatorie potranno ricevere una multa sino a 100’000 franchi, sottolinea il governo.
Stop alle chiamate indesiderate delle casse malati
Telegiornale 14.08.2024, 12:30
Casse malati, stop alle telefonate moleste
Telegiornale 24.01.2020, 21:03
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