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La Fondazione svizzerotedesca per la protezione dei consumatori (SKS) ha presentato una denuncia penale contro la piattaforma Viagogo, specializzata nella vendita di biglietti per eventi. Secondo l’associazione durante il processo di ordinazione i consumatori vengono manipolati e indotti ad acquistare biglietti per lo più a prezzi eccessivi.
Questi “metodi di vendita particolarmente aggressivi” violano la legge sulla concorrenza sleale, ha annunciato la SKS in un comunicato, aggiungendo di aver presentato una denuncia penale alla Procura di Ginevra.
L’associazione per la tutela dei consumatori ha analizzato centinaia di siti web alla ricerca di interfacce e percorsi di navigazione progettati per influenzare l’utente, i cosiddetti “dark pattern”, e ne ha riscontrati diversi su viagogo.ch. Questi avvisi spingono le persone a prendere una decisione affrettata. Inoltre, sulla piattaforma mancano informazioni importanti, in particolare l’importo del prezzo originale del biglietto.
Viagogo / Muro contro muro / Punto di domanda
Patti chiari 19.01.2018, 21:05
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